Transform Your Business
with Proven DX & CX Expertise!
I’m a Senior Technical Consultant dedicated to driving growth through Digital Transformation (DX) and Customer Experience (CX) solutions. With 10+ years of global experience, I’ve delivered over $10M in value for industry leaders like Siemens, LG, Samsung, and Koh Young. My expertise spans AI-driven automation, e-commerece, retail & services, smart factories, and enterprise systems, empowering businesses to scale efficiently and delight customers.
DX-CX Case Studies
Streamlined global factory operations with AI and IIoT—cut errors, automated workflows, and improved production efficiency at scale.
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Accelerated product innovation by 20% through a simulation platform that shortened prototyping cycles and improved R&D agility.
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Integrated supply chain systems using Boomi and AI—cut ops costs by 18%, improved delivery speed, and enabled real-time logistics visibility.
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Boosted customer satisfaction by 22% and repeat visits by 10% through a data-driven CX platform for a fast-food chain.
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Launched a unified platform combining construction services, materials, and AI-based project management—connecting all stakeholders.
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Enabled 35% donor growth and 40% outreach expansion with a digital platform for pet welfare—integrating donations, volunteers, and services.
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My Background
A Foundation Built on Expertise and Innovation.
Education & Certificates
Software Engineering - Bachelor
Business Administration - Master
Solution Architect
Mendix Developer
Project Manager
Key Skills
Consultant Expertise
Smart Factory & Manufacturing: 2+ years consulting for manufacturing enterprises, crafting smart factory transformation strategies and guiding phased digital solution implementation.
Retail & Services: 2+ years advising retail and service businesses on digital transformation, customer experience, and operational optimization.
Non-Profit & Social Enterprises: 2+ years supporting mission-driven organizations in adopting sustainable, scalable, and tech-enabled approaches.
Startups: 2+ years mentoring startups on product-market fit, digital business models, and agile solution delivery.
Management Expertise
Global Project Management: 3+ years managing global outsourcing projects (CMMI Level 5) across Japan, Korea, the US, and Europe, covering all project knowledge areas from initiation to closure.
Agile Leadership & R&D: 2+ years leading multicultural R&D teams using Agile (Scrum/Kanban), TDD, and A/B testing to deliver high-impact innovations.
Product Strategy: 2+ years as a Product Manager at a tech startup, responsible for business strategy, product roadmap, and go-to-market execution.
CTO Responsibilities: Led end-to-end technology strategy, team building, and solution architecture for startup and enterprise innovation projects.
Technical Expertise
Back-End (8+ years): Java (Spring Boot, Spring MVC, Hibernate), NodeJS (ExpressJS, NestJS, KafkaJS).
Front-End (8+ years): ReactJS (Redux, Axios), VueJS (VueX, Vuetify), HTML5, CSS3, TailwindCSS.
Architecture (5+ years): Microservices, event-driven design, AWS, Kubernetes, Docker, Kafka, Elasticsearch.
DevOps (5+ years): Jenkins, GitHub, AWS CodeDeploy, Jira, Kubernetes.
Enterprise Platforms (3+ years): SAP, Salesforce, Boomi, Mendix, Siemens Industries Software.
Technical/Solution Architecture: Designed scalable, secure, and high-performance system architectures for digital transformation projects.
Work History
Senior Technical Consultant |
Siemens Digital Industries Software
Siemens Digital Industries Software
Led technical consulting for digital manufacturing solutions (e.g., MES, MOM, PLM) to support smart factory transformation.
Worked closely with clients to assess production needs and design tailored digital solutions.
Delivered end-to-end technical implementation strategies, including system integration and configuration.
Provided expert guidance on Siemens software products such as Opcenter and Teamcenter.
Supported business development with technical demos, proposal creation, and customer workshops.
Chief Technology Officer |
Construction Services Platform
Construction Services Platform
Defined and executed the technology vision and architecture roadmap for a construction service startup platform.
Oversaw the development of digital solutions connecting contractors, suppliers, and clients.
Led a cross-functional engineering team in building scalable platform features with user-centered design.
Established DevOps and cloud infrastructure standards to support system scalability and reliability.
Collaborated with business stakeholders and investors to align technology strategy with growth objectives.
Technical Project Manager |
Samsung SDS
Samsung SDS
Managed enterprise software projects for manufacturing and logistics clients across APAC.
Translated client requirements into functional specifications and managed technical delivery across teams.
Coordinated with internal and external stakeholders to ensure project milestones, budgets, and KPIs were met.
Applied agile and hybrid methodologies to manage risk and ensure smooth system implementation.
Contributed to process improvement and solution optimization initiatives for global clients.
Solution/Technical Architect |
FPT Digital Factory
FPT Digital Factory
Designed enterprise architectures for smart factory and digital transformation projects.
Defined solution blueprints integrating IoT, AI, MES, and ERP systems to improve production efficiency.
Collaborated with domain consultants, product teams, and customers to align technical solutions with business goals.
Oversaw prototype development, PoC delivery, and solution scalability assessments.
Provided technical leadership and guidance during system implementation and integration.
Project/Delivery Manager |
FPT Software Outsourcing
FPT Software Outsourcing
Managed offshore software development and delivery for global clients in diverse domains (e.g., logistics, finance, healthcare).
Coordinated cross-functional teams to deliver high-quality software on time and within scope.
Built strong client relationships through regular updates, risk management, and issue resolution.
Ensured compliance with SLAs, agile practices, and continuous delivery standards.
Mentored team members and improved delivery processes for better quality and efficiency.
Software Application Lecturer |
FPT Education
FPT Education
Delivered lectures on software engineering, web and mobile development, and system design.
Mentored students on academic and real-world projects to bridge theory and practice.
Developed course materials and assessment tools aligned with industry standards.
Encouraged innovation, teamwork, and critical thinking through hands-on learning activities.
Participated in curriculum development and academic events to enhance program quality.
What Do I Offer
From AI-powered efficiency to customer-centric innovation I deliver affordable, scalable solutions that boost revenue, streamline operations, and create lasting impact.
1/ DX-CX Strategy Development
Create a roadmap aligning digital tools and customer needs, including phased plans for assessment, implementation, and optimization.
2/ Technology Integration & Optimization
Recommend and implement scalable, customer-centric tools (e.g., CRM, AI chatbots, cloud ERP like SAP S/4HANA) to streamline operations and enhance interactions.
3/ Data-Driven Personalization
Use analytics and feedback (e.g., from X posts, surveys) to deliver tailored experiences, boosting engagement and retention.
4/ Industry-Specific Solutions
Tailor offerings for segments like SMEs, startups, or manufacturing, addressing unique needs (e.g., IoT for manufacturing efficiency, cost-effective tools for SMEs).
Why Choose Me?
Your Partner for Growth and Innovation.
Strategic Roadmaps: I design DX-CX strategies tailored to your goals, ensuring clarity and measurable outcomes.
Cutting-Edge DX: I implement AI, Cloud, Automation, Integration and High-Tech to streamline operations and reduce costs by up to 20%.
Customer-Centric CX: I craft personalized experiences that boost loyalty and increase revenue by 10-15%.
Team Empowerment: I train teams and foster a digital-first culture for sustainable transformation.
Proven ROI: I deliver results you can measure—higher efficiency, happier customers, and stronger profits.
Connect & Contact Me
Ready to transform your business with DX and CX? Let’s connect to discuss your goals and create a tailored strategy.
+84 358 277 363
+84 358 277 363
contact@dannielnguyen.com
Danniel Nguyen