Transform Your Business
with Proven DX & CX Expertise!
I’m a Senior Technical Consultant dedicated to driving growth through Digital Transformation (DX) and Customer Experience (CX) solutions. With 10+ years of global experience, I’ve delivered over $10M in value for industry leaders like Siemens, LG, Samsung, and Koh Young. My expertise spans AI-driven automation, e-commerece, retail & services, smart factories, and enterprise systems, empowering businesses to scale efficiently and delight customers.
DX-CX Case Study
Transformed a global manufacturer’s operations with an AI agent and AIoT platform, centralizing processes and automating workflows.
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Developed a strategic simulation system for electronic device R&D, enabling faster prototyping and reducing time-to-market by 20% for a leading tech firm.
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Built a seamless, AI-driven logistics platform using Boomi, integrating supply chain operations. Improved delivery times by 15% and cut operational costs by 18%.
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Enhanced customer experiences for a fast-food chain with a data-driven CX system, increasing customer satisfaction scores by 22% and repeat visits by 10%.
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Designed a comprehensive e-commerce and supply chain platform for a construction firm, streamlining procurement and project management. Saved 12% on material costs annually.
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Created a digital platform for a non-profit focused on animal welfare, improving donor engagement by 35% and service outreach by 40%.
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My Background
A Foundation Built on Expertise and Innovation.
Education & Certificates
Key Skills
Work History
What Do I Offer
From AI-powered efficiency to customer-centric innovation I deliver affordable, scalable solutions that boost revenue, streamline operations, and create lasting impact.
1/ DX-CX Strategy Development
Create a roadmap aligning digital tools and customer needs, including phased plans for assessment, implementation, and optimization.
2/ Technology Integration & Optimization
Recommend and implement scalable, customer-centric tools (e.g., CRM, AI chatbots, cloud ERP like SAP S/4HANA) to streamline operations and enhance interactions.
3/ Data-Driven Personalization
Use analytics and feedback (e.g., from X posts, surveys) to deliver tailored experiences, boosting engagement and retention.
4/ Industry-Specific Solutions
Tailor offerings for segments like SMEs, startups, or manufacturing, addressing unique needs (e.g., IoT for manufacturing efficiency, cost-effective tools for SMEs).
Why Choose Me?
Your Partner for Growth and Innovation.
Strategic Roadmaps: I design DX-CX strategies tailored to your goals, ensuring clarity and measurable outcomes.
Cutting-Edge DX: I implement AI, Cloud, Automation, Integration and High-Tech to streamline operations and reduce costs by up to 20%.
Customer-Centric CX: I craft personalized experiences that boost loyalty and increase revenue by 10-15%.
Team Empowerment: I train teams and foster a digital-first culture for sustainable transformation.
Proven ROI: I deliver results you can measure—higher efficiency, happier customers, and stronger profits.
Connect & Contact Me
Ready to transform your business with DX and CX? Let’s connect to discuss your goals and create a tailored strategy.
+84 358 277 363
+84 358 277 363
contact@dannielnguyen.com
Danniel Nguyen